After finding success selling homemade organic dog vitamins disguised as delicious treats at their local farmer’s market, Complete Paw’s founders moved the business online and went on to secure a 7-figure investment to scale their mission of delivering the most delicious doggie vitamins in the world. But after outgrowing in-house shipping, they hired a well-known company whose recurring fulfillment mistakes and poor customer service almost put Complete Paw out of business and incurred the brand over $100,000 in refunds due to a large amount of lost packages and expired products being shipped.
Founder, Vincent Fodor wasn’t sure if he could trust their brand and customer orders in the hands of any third-party logistics company, until they met Angela from Molly Fulfillment. After switching to Molly Fulfillment, Complete Paw was able to grow their brand with peace of mind – and better pricing. This has helped them build a loyal base of happy customers who sing the praises of Complete Paw dog vitamins. Now, every time Complete Paw launches a new product to their line of supplements, they know their orders will ship out on time and create more happy customers, and even happier pups!